Establishing Service Management in SOA

Establishing Service Management in SOA

In service-oriented architectures the management of services is a crucial task during all stages of IT operations. Based on a case study performed for a group of finance companies the different aspects of service management are presented. First, the paper discusses how services must be described for management purposes. In particular, a special emphasis is placed on the integration of legacy/no...

Establishing Customer Service and Logistics Management Relationship under Uncertainty

Few studies have investigated how customer service plays its role in logistics management. Despite numerous in-depth researches in supply chain management, the relationship between customer service and logistics management has received little attention. As both activities are practically human-oriented activities, they are inherently difficult to be mutually supportive, particularly in the pres...

Establishing a Research Data Management Service at Loughborough University

In common with most UK universities Loughborough University needed to be compliant with the EPSRC Data Expectations by May 2015. This paper explains the process the University went through to meet these expectations. The paper also demonstratea how University senior management took the opportunity to look beyond compliance with EPSRC requirements. Project staff were challenged to identify a sol...

Establishing an SOA composite applications development process for work- based learning and competency progression management

There are management issues surrounding the development process required for creation of software components that are to be implemented in applications and offered as constituents of a component or service framework. We offer ways of ensuring capability in a development team to provide services that may be assembled into multiple composite applications. We identify the following interrelated fa...

SOA Pilot 2011 – service Infrastructure